Reference

How kiss918lama Handles Your Personal Information

This page sets out exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby — and what we do with it.

Account data kept securePayment info handled with careYour rights, clearly statedNo third-party data sellingAvailable where local law permits
kiss918lama How kiss918lama Handles Your Personal Information
CONTACT OUR TEAM

Reach Us About Your Privacy Rights

If you want to know what data we hold, correct something on your account, or raise a concern about how your information has been handled, our support team is the right place to start. Send us the details of your request and we will respond through the same channel you used to contact us. We do not share your query with third parties.

Team online

Live Chat

Start a live chat session from any page on the site. Describe your data request clearly and our team will confirm receipt and next steps.

Email Support

Send your privacy request by email with your registered account name. We will match it to your account and respond with the relevant details.

Account Help Desk

For account-level data queries — such as transaction history linked to your GrabPay or Boost deposits — raise a ticket through the help desk inside your account panel.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a consistent set of data practices across every part of the account journey — from the moment you register through to every Touch 'n Go eWallet or DuitNow transaction you make. The specifics below cover the four areas our account holders ask about most.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your lobby preferences. No cookie on this site tracks your activity across other websites or sells data to advertisers.

Account Security Practices

Account access is protected by a one-time password sent to your registered mobile number each time you log in from an unrecognised device. We flag and block login attempts that do not match your usual session pattern.

Data Retention and Deletion

We keep your account data while your account is open and for a period after closure required by applicable law. Once that period passes, personal details not required for legal records are removed from active systems.

Third-Party Access Limits

Payment processors like Touch 'n Go eWallet, Boost, and GrabPay receive only the transaction data needed to complete your deposit or withdrawal. We do not sell, rent, or trade your personal details to any marketing party.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about how we handle personal data, account information, and payment records. If your question is not covered here, contact us through live chat or email and we will walk you through it directly.

We collect your name, email address, and contact number during registration. We also record the device and IP address used at sign-up to protect your account from unauthorised access.

We record transaction references and deposit amounts to match funds to your account wallet. We do not store your e-wallet PIN, card numbers, or full payment credentials on our systems.

Yes. Send a request via live chat or email with your registered account name. We will compile the relevant records and share them with you through the same contact channel.

Contact our support team with the specific detail you want corrected or removed. Deletion requests are processed unless a legal obligation requires us to retain the record for a set period.

Only with payment processors — such as Boost, GrabPay, and Touch 'n Go eWallet — where data sharing is needed to complete your transaction. No personal data is sold or passed to marketing companies.

We retain account records for the period required by applicable local law after account closure. Once that obligation is met, personal details not required for legal records are deleted from active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.